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Delivering World-Class Technical Support From the Publisher Technical support is essential for any computer vendor whether to answer application questions or to handle the problems that inevitably occur. This book will help any company develop a top-flight technical support department offering guidelines on organization and development. It discusses such topics as work distribution scheduling and organization measuring and tracking department performance outsourcing the tech support function and taking advantage of the Internet as a departmental tool. Read more From the Back Cover A total guide to developing managing and marketing a world-class technical support organizationWhen shopping for computer hardware and software one thing that every customer looks for is quality technical support. Written by two technical support experts Delivering World-Class Technical Support tells you everything you need to know to plan develop market and manage a top-flight technical support operation that wins and keeps customers.Drawing upon t
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Not worth the paper its written on!
This book is full of the standard practice of empty rhetoric penned by a starry-eyed academian. It totally lacks what re
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